Find straightforward information about shopping with DAATS Healthcare, delivery, collection, returns and customer support.
Important customer rights: Eligible online orders may have a seven-day cooling-off right, and qualifying defective products can have separate statutory remedies within six months of delivery. Read the full Customer Returns and Legal Rights guide. These statutory rights apply even if another return notice gives a shorter period.
Frequently asked questions
What is DAATS Healthcare?
DAATS Healthcare is the medical-products service of Disability Accessible Accommodation and Travel (Pty) Ltd, a South African company registered in 2018. We supply medical consumables, daily-care products and mobility equipment.
How do I order?
Choose products from the catalogue, add them to your basket and review your order at checkout. For a quotation or help choosing suitable items, contact DAATS by phone, email or WhatsApp.
What payment methods can I use?
The payment options available for your purchase appear at checkout. Bulk or quotation-based orders may have separately agreed arrangements. We do not guarantee that every payment method is offered for every order.
Where do you deliver?
Delivery coverage depends on your address, order and available shipping options. Review the delivery methods and charges shown at checkout. Contact DAATS if your destination or equipment requires special arrangements.
How much does shipping cost?
Delivery costs are calculated by the existing online store based on the order and address. The amount is confirmed before payment; there is no single universal shipping price.
How long will delivery take?
Delivery timing varies with product availability, preparation and destination. We will provide relevant updates for your order; we do not promise automatic worldwide delivery or fixed delivery dates for all orders.
Can I collect an order?
When collection is available, the pickup point is DAATS Storehouse, 28 Piet-my-Vrou Avenue, Birch Acres Ext 12, Kempton Park, Gauteng 1618. Orders are usually ready in 2–4 days, but you must wait for DAATS to notify you when your order is ready.
What if my order is damaged or incorrect?
Contact DAATS with your order reference. Please keep the product and available packaging. We will assist according to your statutory rights and the circumstances.
Can I return hygiene or mobility products?
Statutory rights depend on why you are returning the product. Qualifying online purchases may carry a seven-day cooling-off right, with legal exceptions. Qualifying faulty goods can carry separate remedies for up to six months after delivery under the Consumer Protection Act, even if packaging has been opened. Read the Refund Policy or contact DAATS.
Do your products include warranties?
Manufacturer warranty terms vary by product. Qualifying defective products also have statutory consumer protections. Contact DAATS with the order reference if an item develops a fault.
Can DAATS approve Medical Aid or RAF claims?
DAATS can prepare product information and quotations. The Medical Aid scheme or Road Accident Fund claim handler determines approval and payment, and DAATS cannot guarantee a claim outcome.
When is customer support available?
Monday–Friday, 08:00–16:30 South African Standard Time (SAST, UTC+2). Closed weekends. Telephone: +27 11 395 5189; WhatsApp: +27 67 744 9729; email: info@daats.co.za.
For more details, visit our Customer Returns and Legal Rights guide, Shipping Policy, Refund Policy, Privacy Policy and Terms of Service.
